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Frequently Asked Questions

All Users

Flashtract’s construction payment software works best when subcontractors, general contractors, owners, and lenders all use Flashtract together to submit, approve, and pay for completed work. Flashtract can still help save your company time and money, even if everyone isn’t using it. Contact our experts for answers about your specific situation.

Every invoice submitted by a subcontractor or general contractor using Flashtract requires the requesting party to sign a conditional electronic lien waiver (CELW). The CELW is securely held in escrow until the work has been approved and payments have been released to the owed parties.

Flashtract uses SSL, a bank grade global security standard, to encrypt all your personal and financial data. If you have any additional security related questions please see our security page or contact one of our experts.

Flashtract’s payment management software compartmentalizes project information so that confidential data is only visible to the relevant parties. Subcontractors’ billing amounts are visible only to general contractors, not owners and lenders. The general contractor’s billing amount is visible to owners and lenders, but not subcontractors. All parties can use Flashtract to track individual task progress and overall job progress.

Pricing for Flashtract varies for each type of account. Visit our pricing page for more information.

Flashtract’s solutions to the historical construction payment challenges will integrate with all popular accounting software suites.

You can add as many additional users as is necessary for each project at no additional cost. Flashtract is designed with collaboration in mind so you can easily add assistant project managers, operation managers, inspectors, architects, etc.

No, Flashtract’s construction payment technology is a cloud-based software that can be accessed from any browser.

Yes, Flashtract can be used on any device as long as you have internet or a mobile data connection.

Yes, Flashtract encourages multiple users on an owners account. Architects and owner representatives can easily collaborate and approve or decline work before being sent to the project owner.

Flashtract offers tech support over the phone from 9:00am-5:00pm CST. Our tech support team is reachable 24/7 by email or through the live chat box on our website. Phone: 404-919-9505. Email: [email protected]

No, the price you see on the website is the price you pay. Your company will receive 6 free hours of on boarding and training when you first join Flashtract. After that for additional onboarding service the fee is $100/hr.

No, all of your information is stored in Flashtract’s cloud so no matter what happens to your computer, phone, or tablet your critical data is securely stored and backed up.

Yes, Flashtract can be accessed as long as you have phone connection. In addition Flashtract works well using hotspots, so not matter where you are Flashtract’s construction payment solution is at your fingertips.

General Contractors

If your pay app or change order is rejected, Flashtract will immediately send you a notification with comments left by the declining party informing you why and allowing you to quickly make the requested changes.

Paying the subcontractors on your construction project faster reduces bid prices, delays, and overall project costs, leading to more project wins. Long payment cycles make it necessary for subcontractors to borrow money to cover their shortfall in cashflow. This increases the prices they submit and decreases the risk of your project falling behind schedule if they default on their loans.

Borrowing money from a lender or using a factoring service adds unnecessary cost, increases your company’s risk of defaulting on a loan, and creates complex and time-consuming paperwork.

Flashtract’s general contractor billing software gives you the ability to track exactly where your payment application is in the approval process. Once your construction payment request has been approved Flashtract will immediately notify you of the approval and that you have been paid.

Flashtract’s subcontractor billing software gives you the ability to track exactly where your payment application is in the approval process. Once your payment request has been approved Flashtract will immediately notify you of the approval and that you have been paid.

Flashtract holds all lien waivers securely in escrow until you receive payment for the completed work you billed for.

Flashtract’s general contractor billing software eliminates subcontractor billing errors by automatically calculating billing amounts for subcontractors after they input their labor and materials costs. Flashtract stores all subcontractor pay apps and lien waivers in one place so they can be easily approved with a single click. Once the general contractor approves a subcontractor pay app Flashtract’s automated pay app management immediately creates a billing form that can be sent to the owner with the mark up included, reducing the time it takes to create a draw request to be sent to the owner. Because everyone is on the same platform, invoice disputes can be settled quickly and effortlessly with streamlined communication between all construction project parties.

Once the lender approves a draw request, funds for the approved work are immediately routed to the owner’s account. Flashtract then directs the funds to the general contractor and subcontractors. Once the payment amount has flowed through the general contractors account receivable Flashtract immediately directs the appropriate funds to the necessary subcontractors for the portion of work that was approved and they billed for.

Yes, Flashtract’s construction payment software options allow GC’s or subcontractors to request paper checks. Please allow for an additional week of processing and handling after work has been approved by the construction project lender before your check arrives.

Flashtract allows general contractors to run Flashtract with as many or as little subcontractors as your company sees fit to improve efficiency. For more information about how you can use Flashtract without a specific subcontractor reach out to our industry specialist. www.flashtract.com/contact_us

No worries, Flashtract’s contractor payment software can still save general contractors and subcontractors time in the approval and payment process. With Flashtract pay apps can easily be exported and sent to the owner in any format they require.

Flashtract’s payment request system has several safeguards and multiple confirmations in place to reduce the possibility of accidental approvals. If you do mistakenly approve a payment request, communication between all parties is easy. If you see a problem in the payment approval process, simply notify the necessary party and resolve the situation immediately.

If your pay app or change order is rejected, Flashtract will immediately send you a notification with comments left by the declining party informing you why and allowing you to quickly make the requested changes.

Improve your cash flow and reduce the need to take a short-term, high-interest loan out to pay outstanding invoices.

Increased efficiencies by spending less time chasing payments and focusing more on the awarded project.

Reduce the amount of debt on your balance sheet.

Flashtract’s general contractor billing software gives you the ability to track exactly where your payment application is in the approval process. Once your construction payment request has been approved Flashtract will immediately notify you of the approval and that you have been paid.

Flashtract’s subcontractor billing software gives you the ability to track exactly where your payment application is in the approval process. Once your payment request has been approved Flashtract will immediately notify you of the approval and that you have been paid.

Flashtract holds all lien waivers securely in escrow until you receive payment for the completed work you billed for.

Once the lender approves a draw request, funds for the approved work are immediately routed to the owner’s account. Flashtract then directs the funds to the general contractor and subcontractors. Once the payment amount has flowed through the general contractors account receivable Flashtract immediately directs the appropriate funds to the necessary subcontractors for the portion of work that was approved and they billed for.

Yes, Flashtract’s construction payment software options allow GC’s or subcontractors to request paper checks. Please allow for an additional week of processing and handling after work has been approved by the construction project lender before your check arrives.

Owners, Architects and Lenders

Once the lender approves a draw request, funds for the approved work are immediately routed to the owner’s account. Flashtract then directs the funds to the general contractor and subcontractors. Once the payment amount has flowed through the general contractors account receivable Flashtract immediately directs the appropriate funds to the necessary subcontractors for the portion of work that was approved and they billed for.

Yes, Flashtract encourages multiple users on an owners account. Architects and owner representatives can easily collaborate and approve or decline work before being sent to the project owner.

Flashtract can still save everyone else in the construction chain time in the approval and payment process. With Flashtract pay apps can easily be exported and sent to any lender in full compliance with their requirements. For more information reach out to our software experts.

Yes, Flashtract’s team will help you get your current job up and running on Flashtract quickly and painlessly. Contact our Onboarding and Implementation Team and they’ll handle the rest.

Flashtract’s payment request system has several safeguards and multiple confirmations in place to reduce the possibility of accidental approvals. If you do mistakenly approve a payment request, communication between all parties is easy. If you see a problem in the payment approval process, simply notify the necessary party and resolve the situation immediately.

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